Frequently Asked Questions
Everything you need to know about shopping with Family Shoe Centre
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between different brands and styles.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn footwear in its original packaging. If your shoes don't fit perfectly, you can initiate an exchange or a full refund through our online returns portal.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery progress in real-time.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International delivery times and shipping costs vary by location and will be calculated automatically at the checkout stage.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure shopping experience.
Are your shoes genuine and high quality?
Absolutely. Family Shoe Centre only stocks 100% authentic products sourced directly from reputable manufacturers. We perform quality checks on every pair before they are shipped to our customers.